COORDINATOR, PEOPLE EXPERIENCE

18-month Term

Victoria

The Opportunity

At BC Ferries, our people are at the heart of everything we do. Every sailing, every connection, every safe arrival depends on dedicated teams working together with care, professionalism, and respect.

We’re looking for a Coordinator, People Experience to join our People Experience team — a role where you’ll help create a workplace grounded in connection, safety, and trust. If you’re someone who thrives on helping others, takes pride in accuracy and confidentiality, and believes that great employee experiences lead to great customer experiences, we’d love to meet you.

As a Coordinator, you’ll play a key role in ensuring our people feel supported, informed, and valued throughout their employment journey — from recruitment to onboarding and beyond.

This is more than an administrative role. It’s about building relationships, supporting safe and respectful workplaces, and ensuring our processes reflect the care we have for our people.

The role

Reporting to the Manager, People Experience, you contribute value through key areas of oversight such as:

• Maintaining superior customer service and fostering positive relationships in communications with employees, resolving problems and issues as they arise;
• Providing confidential administrative services, including preparing letters, correspondence, and reports, and coordinating HR documentation and approvals;
• Assisting with internal recruitment for bargaining unit roles, including interviewing, screening, and selecting applicants;
• Maintaining employee personnel files and electronic records, including HRIS data entry, ensuring data integrity and compliance with organizational standards;
• Supporting People Experience programs, including employment lifecycle activities, HR transactions, and coordinating and facilitating New Hire Orientations at the Atrium;
• Responding to routine employee and leader inquiries related to policies, procedures, systems, and programs, escalating complex matters as required;
• Assisting with attendance tracking and reporting activities using established tools and processes;
• Supporting compliance with employment legislation, collective agreements, and organizational policies by following defined procedures and controls;
• Assisting with audits, data validation, and quality checks to ensure the accuracy of people data and records;
• Maintaining confidential information, both electronically and manually;

What you bring to the team

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
• 1-3 years experience in an HR, People Experience or administrative support role
• Basic understanding of HR policies, employee lifecycle processes, and people data administration
• Experience working with HRIS or workforce management systems is an asset
• Exposure to unionized or operational environments is an asset

Competencies:

• Strong interpersonal and customer focused skills
• Strong communication skills, both verbal and written
• Ability to multi-task, set priorities, and work well under pressure meeting established deadlines
• Flexibility, with the ability to work well in a fast paced ever changing environment
• Sound judgement, analytical, and problem-solving skills
• High level initiative and motivation
• Proficient in Windows based software programs
• Experience in the use of Oracle HR databased programs
• Accuracy and attention to detail
• Thorough understanding of company policies, regulatory requirements and collective agreement

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by March 11, 2026 at 11:59pm.

Additional information

The target salary range: $66,500 - $83,100 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity.

 "We connect communities and customers to the people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.