DIRECTOR, COMMUNITY RELATIONS
Victoria or Vancouver

The Opportunity
We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a senior leader to join our External Engagement team. As a Director, Community Relations you build trust and support BC Ferries initiatives and ensure communities and interested/impacted groups are well informed and engaged.

To be the right fit, you are a self-starter and strategic thinker – someone who is calm, creative and tactical under pressure, and who can see the big picture beyond daily issues. You thrive in an environment where you build and maintain effective relationships with interested and impacted: people and communities; local, regional and provincial leaders; BC Ferries staff and boards; and, BC Ferries' regulator.

The Role
Reporting to the Executive Director, External Engagement, you add value and are energized by:

• Providing strategic advice and guidance to BC Ferries staff and leading the community engagement strategy
• Developing priorities and goals related to community relations and interested / impacted group relations in the organization, in collaboration with Executive Director and Vice President, Public Affairs and Marketing
•  Budget tracking and allocation and leading the community investment function
• Gathering concerns, considerations, needs, and opportunities from project feedback groups, advisory committees, and interested / impacted groups and communities, maintaining a strong feedback loop and reporting processes
• Collaborating with advisory groups and panels, interested and impacted groups and communities, to nudge behavioral change and introduce new processes, services and experiences
• Leading all aspects of community and interested/impacted group outreach, engagement, and evaluation, including the development of in-person and virtual materials to support external engagements and events.  Working closely with the indigenous relations team on topics of mutual interest
• Maintaining strong relationships BC Ferries leaders, staff and supporting the public affairs and marketing team with shared goals, as required

What you bring to the team

• Bachelor’s Degree in Professional Communications, Public Affairs, Public Engagement or related field
• Professional designation with International Association of Public Participation (IAP2) or other similar designations
• 10+ years of experience leading large-scale public participation and external engagements in-person and virtually
• 1-3 years of experience in working with local, provincial and/or federal governments
• 4-6 years of supervisory experience, including mentorship, performance management and People administration
• Extensive experience in strategic communications and community engagement with strong understanding of media relations, social media, and marketing principles
• Understanding of engagement practices including but not limited to trauma-informed inquiry, decolonizing practices, and social and accessible equity based inquiry

Join us!
If this sounds like your next great career move, please submit your cover letter and resume. This posting will remain open until October 8, 2025 at 11:59pm.

Additional information

The target salary range: $159,800 - $199,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. 

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.