USER EXPERIENCE DESIGNER

Victoria or Vancouver Lower Mainland

Hybrid / work from home flexibility

The Opportunity

We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Director, Product & Consumer Marketing, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy
• Working with development team on UAT testing and delivery and execution of improvements
• Demonstrating prototypes to internal and external stakeholders and perform customer testing
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services
• Participating in ideation and vision mapping sessions with key stakeholders
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points
• Participating in multi device and multi OS testing of web and app enhancements
• Training, coaching and supporting the development of junior designers
• Supporting larger design capital projects and other data driven customer experience initiatives
• Developing and maintaining a thorough understanding of company policies and procedures
• Working closely with various departments and cross-functional working groups in support of business initiatives

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by March 16, 2025.  

Additional information

The target salary range is $81,100 - $101,300 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.