CHIEF STEWARD 

Tsawwassen

Term Certain 6 Months
                                               

As the Chief Steward, you are responsible for all passenger services onboard our vessels; this includes passenger and employee safety, emergency response as well as catering and retail operations. You will manage a team of diverse, cross functional operations personnel. 

You will be committed to the Company’s vision and values including safety, exceeding customer expectations and performance efficiency. Your experience would include proficiency with relevant processes and procedures and a demonstrated knowledge in safe work practices and the leadership & development of employees. You will also be familiar with budget processes.

The Opportunity

In this role, you will function similarly to a Hotel Manager, Guest Services Manager and Food and Beverage Manager onboard our vessels, overseeing guest services and ensuring a high standard of service in addition to managing catering operations and ensuring top-notch service on board our vessels.

The Role

• Supervising staff engaged in galley, food and beverage, retail, stateroom accommodation and passenger service
• Assigning duties and ensuring breaks and rest periods are scheduled;
• Assigning crew accommodation; checking qualifications and making arrangement for extra staff as required service
• Ensuring that staff are appropriately attired and adequately trained
• Monitoring the level of service provided and ensuring customer service standards are met
• Performing administrative duties such as staff time collection for payroll orders, planning and coordinating menus, completing records, reports and logs, processing mails, tracks and accounts for all revenue, vessel catering, retail and passenger assets
• Conducting regular safety checks of areas used by passengers and catering crew,
• Ensuring all catering and passenger service equipment is in working order such as monitoring cleanliness, wear and tear, baggage left behind
• Ensuring adherence to emergency procedures, company policies and safe work practices
• Providing information to passengers about ferry schedules, routes and fares
• Assisting and handling passenger complaints and incidents; making phone calls and arrangements on behalf of passengers who have encountered problems.
• Keeping track of problems on previous shifts in log book and takes corrective action
• Preparing bank deposits, delivering revenue to terminals: ensuring vessel is readied for next sailing at end of each shift
• Performing additional duties including arranging for equipment repairs, ensuring work is completed in accordance with safe work practices, liaises with WCB and insurance adjusters regarding passenger and crew incidents and ship security; preparing the vessel for refit; attending staff and joint committee meetings as required
• Providing mentoring to employee, participating in fire and boat drills and performing emergency duties as assigned

What you bring to the team

You bring 3-5 years of experience in a leadership role preferably in Food service industry. You have a certificate or diploma in in business, human resources or hospitality is an asset. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume. This posting will remain open until February 25, 2025 at 11:59pm.  

Additional information

The target salary range: $75,100 to $93,800. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.