DIRECTOR, FOOD AND RETAIL PROGRAMS

Swartz Bay, Tsawwassen or other locations

The Opportunity

We are searching for a visionary leader who can inspire a large and diverse team of 10 professionals in a dynamic environment to join our team.  As a Director, Food and Retail Programs, you lead and oversee the development and implementation of the strategic and operational plan for Food and Retail programs encompassing 64 outlets in 21 locations. 

Your core responsibilities include concept and menu development, establishing standards including production, merchandising, food safety standards, product selection and procurement of goods for resale, contract and vendor management, warehousing and inventory management, cost of sales accounting and financial analysis and quality control inspections. 

The Role

Reporting to the Executive Director, Catering Operations, Food and Retail Programs, you add value to the team by key areas of oversight such as:

• Developing the strategic and operational plan for food, retail and ancillary services for the existing fleet and future new vessels;
• Leading market research, tracking industry trends, assessing business opportunities and directing and conducting financial analysis and modeling to ensure operation efficiency and profit maximization;
• Implementing the strategic and operational plans for new business initiatives and for passenger and crew areas on new vessels and for major modifications;
• Leading the development of interior and food service equipment design standards, directing marketing and IT efforts, preparing business cases and funding requests, and collaborating with operational experts to ensure a high-quality product;
• Overseeing procurement and management of fleet-wide catering and terminal contracts, including vendor selection, negotiations, and contract processes;
• Managing food and retail warehouse operations, ensuring inventory control, safety systems, training, staffing, and accounting are in place;
• Overseeing the preparation and management of the department’s expenditure, fleet-wide ancillary revenue, cost of sales budgets, and financial analysis;
• Designing and optimizing work unit structures, leading people recruitment, coaching and performance efforts and fostering staff growth and development through succession planning, training, and development opportunities;

 What you bring to the team

You have completed a Bachelor’s and Master’s degree in Business Administration, Retail Management, Hospitality Management or related fields. You bring 10+ years’ experience in Food & Beverage and/or Retail management at a senior management level in a large, multi-unit organization.  

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 16, 2025.

Additional information

The target salary range: $155,100 - $193,900 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.