ASSOCIATE TECHNICAL ANALYST, IT SERVICE DESK

Victoria

18-Month Term Certain

The Role

You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the internal BC Ferries user community.

You provide technical support by determining the issue, and finding solutions to resolve the incident. You work closely with all levels of IT support staff in the monitoring and resolution of IT-related tickets. You are a team player, with a demonstrated ability to establish and maintain cooperative working relationships, and you have strong problem solving and troubleshooting skills and experience.

What you bring to the team

You have a post-secondary Degree or Diploma in Computer Science, Business or other IT-related discipline, and/or experience providing end-user support in an IT environment. Preference will be given to candidates with IT Service Desk experience. Training and knowledge of ITIL is an asset.

Join us!

If this sounds like your next great career move, please apply online by January 19, 2025.

"We connect communities and customers to the people and places important in their lives

BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.