BC Ferries

Returning Candidate?

Associate Technical Analyst, Service Desk

Associate Technical Analyst, Service Desk

Number of Positions 
2
Location City 
Victoria
Job Type 
Full Time
Job Category 
Information Technology
Posted Date 
8/8/2018
Closing Date 
8/24/2018
Salary 
CAD $34.29/Hr.

More information about this job

Job Description

With 47 ports of call, 35 vessels, and more than 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.

 

 

ASSOCIATE TECHNICAL ANALYST, SERVICE DESK

Information Technology

Victoria

 

You are self-motivated, your passion is problem solving, and your goal is achieving customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the BC Ferries user community.

 

You are the first point of contact and you work closely with all levels of support staff in the monitoring and resolution of IT-related incidents. You are a strong team-player with an ability to establish and maintain cooperative working relationships, while consistently achieving a high level of customer satisfaction.

 

You have a post-secondary Degree or Diploma in Computer Science or other IT-related discipline, and/or a minimum of three years’ experience in an IT environment providing end-user support, with a good understanding of ITIL. You have strong analysis and troubleshooting skills combined with excellent communication skills.

 

Please apply by August 24, 2018.

 

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.